koin Platform Privacy Notice
This page describes what we collect when you use koin and how we keep that data protected. We at koin take your privacy seriously. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, Mandini, local payment, online payment), or place bets on Liga 1, Piala AFF, or any other market on our platform, we collect certain personal information for account verification, fraud prevention, and regulatory compliance.
We do not sell your data to third parties. Our koin team shares your information only with payment processors, identity verification vendors, and regulatory bodies where required by law. Your account information remains encrypted in our databases. This privacy notice outlines what we collect, how we use it, your rights, and how to contact us regarding your data.
Access to our koin services is available only where local law permits. By using our platform, you confirm that you have read and understood this privacy notice and that collection and use of your data complies with your jurisdiction's data protection laws. If you do not agree with our practices, do not register an account on koin.
What We Collect on koin
Our koin account registration requires your full name, email address, and phone number. During identity verification (KYC), we collect proof of identity (government-issued ID) and proof of address (utility bill, bank statement, or lease agreement). We also collect your payment method information—either e-wallet credentials (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) or bank account details (for mobile banking, local payment, online payment, e-wallet transfers).
When you use koin, we collect technical data: your IP address, browser type, device model, and operating system. We log every bet placed, every withdrawal request, and every deposit transaction. This data is used to detect fraud, prevent account takeover, and provide customer support. We also collect cookies and similar tracking technologies to maintain session state and remember your preferences.
How We Use Your koin Data
We use your personal information to verify your account (KYC compliance), process your deposits and withdrawals, calculate your weekly cashback, and track your tier progression. Our koin team analyzes your activity to detect suspicious patterns—such as rapid deposits followed by large withdrawals—to prevent fraud and money laundering.
We use your email and phone to send account notifications: welcome messages, withdrawal confirmations, promotional offers (if you have opted in), and security alerts. We analyze aggregate data across all koin members to improve our platform—for example, tracking which payment methods are most popular in Jakarta, Surabaya, or Bandung, or which game categories drive tier progression fastest.
Third Parties & Data Processors
Our koin platform uses external vendors for specific functions. Payment processors (such as the entities behind mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment) receive your payment details but do not store them on our servers—we use token-based payment handling. Identity verification vendors receive your ID and address documents to confirm your identity but return only a verification result (pass/fail) to our koin system.
Our koin servers are hosted on cloud infrastructure; your data may be stored or processed outside your physical jurisdiction. We maintain data-processing agreements with all vendors ensuring they meet standard data protection requirements. We do not authorize these vendors to use your data for their own marketing or analytics.
Cookies & Tracking on koin
Our koin website and app use cookies to maintain your login session, remember language preferences, and track your browsing behavior. We also use pixel tracking and analytics libraries (such as standard web analytics tools) to measure traffic, user engagement, and conversion rates. These cookies do not identify you personally—they are used in aggregate to understand overall platform trends.
You can disable cookies in your browser settings, but this may prevent our koin platform from functioning correctly (for example, you may be logged out frequently). Our koin app uses similar session management; disabling tracking may affect your ability to receive push notifications about withdrawals or promotional windows aligned with Idul Fitri or Idul Adha.
Your Rights & Our koin Data Practices
Your Data Rights on koin
You have the right to request access to all personal data we hold about you on koin. You may also request that we correct inaccurate information or delete your data where permitted by law. To exercise these rights, contact our support team with your account email. Our koin team will process your request within standard review windows and provide a response confirming what action we have taken.
Data Retention on koin
We retain your account data for as long as your koin account exists. After account closure, we retain transaction records for regulatory compliance (typically seven years). Account deletion requests are processed subject to legal and tax requirements.
Our koin Security Practices
We use industry-standard SSL encryption to secure all data in transit between your device and our koin servers. Your password is hashed and salted; we do not store plaintext passwords. Access to our koin database is restricted to authorized personnel only, and we log all access attempts for security monitoring.
Our koin team undergoes regular security training and background checks. We conduct third-party penetration testing and security audits to identify vulnerabilities. Despite these measures, no system is completely secure—if you believe your koin account has been compromised, contact our support team immediately.
International Data Transfers
Our koin servers may be located outside your country. When you use koin from Jakarta, Medan, Semarang, or elsewhere in Indonesia, your data may be transmitted to and stored in other jurisdictions. By using our platform, you consent to such transfers. We maintain data-processing agreements to ensure data protection standards equivalent to your home jurisdiction's requirements.
Changes to Our koin Privacy Notice
We may update this privacy notice to reflect changes in our data practices or comply with new regulations. We will notify you via email of material changes at least 30 days before they take effect. Continued use of koin after the change date constitutes your acceptance of the updated notice.
Contact Our koin Team
If you have questions about this privacy notice, wish to exercise your data rights, or believe your koin data has been misused, contact our support team via live chat, email, or in-app messaging. Our koin team will respond within standard review windows. You may also file a complaint with your local data protection authority if you believe we have violated applicable data protection law.
This privacy notice was last updated and applies to all koin accounts and service access. It supersedes all previous privacy statements. Your privacy matters to us; we remain committed to transparent and lawful data practices on the koin platform.