koinTerms of Use

Our koin platform processes deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian bank transfers (mobile banking, local payment, online payment, e-wallet), with all account holders bound by our standard terms of service. When you join koin, you accept our operational policies covering account eligibility, deposit mechanics, bonus terms, dispute resolution, and jurisdiction-specific access restrictions.

These terms outline your rights and responsibilities on our koin platform, including how we handle account verification, promotional bonuses, weekly cashback calculations, and withdrawal requests. We enforce these terms uniformly across all members and all game categories—whether you bet on Liga 1, Piala AFF, or play live-dealer games.

Access to our koin services is available only where local law permits. By opening an account or depositing funds on koin, you confirm that you are accessing our platform from a jurisdiction where such access is permitted under applicable local regulations. We encourage all users to verify compliance with their own jurisdiction before use.

Account Opening & Your Koin Membership

To open a koin account, you must provide a valid email address, phone number, and complete our standard identity verification process (KYC). Our koin verification team reviews your submitted documents—proof of identity and proof of address—before your account is activated for real-money play. This process protects both you and our platform from fraud and ensures regulatory compliance.

Your koin account is personal to you and may not be transferred, sold, or shared with others. You are responsible for maintaining the confidentiality of your login credentials. If you suspect unauthorized access to your koin account, contact our support team immediately. We reserve the right to suspend or close any account that violates our terms or exhibits suspicious activity patterns.

Deposits & Payment Processing on koin

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local paymentn, online payment, e-wallet). E-wallet deposits typically complete within minutes; bank transfers process on business days. All deposits are non-refundable once confirmed in your koin account balance, except where explicitly required by applicable law.

When you deposit on koin, your funds enter a primary balance wallet. Any active bonus (welcome offer, referral credit, or promotional bonus) sits in a separate bonus wallet. You may deploy either wallet—primary or bonus—across any koin game or betting market without restriction. Bonus funds carry standard wagering requirements, which we display at claim time.

Bonus Terms & Weekly Cashback on koin

Our koin welcome offer applies to first deposits and is subject to terms displayed during registration. The offer structure depends on deposit amount; we do not advertise fixed bonus sums. Once claimed, your welcome bonus is held in a bonus wallet and contributes to a base wagering requirement calculated across all game categories combined.

Our koin weekly cashback is an automatic calculation (Monday–Sunday, UTC+7) based on cumulative net loss across all koin verticals. Cashback is credited as a percentage of loss; the percentage depends on your membership tier. Higher tiers unlock enhanced cashback rates. Cashback is not a guarantee and is calculated only when your weekly net position is negative (loss).

Withdrawals & Verification on koin

When you request a withdrawal on koin, funds return to your original deposit method. E-wallet withdrawals complete within minutes; bank transfers process on business days within standard clearing windows. Our koin verification team reviews all withdrawal requests to comply with anti-fraud and anti-money-laundering regulations. This review may require additional documentation in some cases.

We do not impose minimum withdrawal amounts under our koin policy. Withdrawal processing times are provided at request time. If a withdrawal is declined due to verification concerns, our support team contacts you to explain the issue and request additional information. You may appeal our decision by contacting our support team.

Our koin Sportsbook & Casino Betting Terms

Our koin sportsbook covers Liga 1, Piala AFF, Champions League, Premier League, MotoGP, and esports markets (Mobile Legends, Free Fire, PUBG Mobile). All odds are published at the time of placement. Once your bet is confirmed, the odds are locked in. We reserve the right to void bets placed on markets that subsequently become unavailable or prohibited.

Our koin live-dealer games (blackjack, roulette, baccarat, Dragon Tiger) are operated through licensed multi-camera studios. Game rules are displayed within each game interface. All results are determined by live play; we do not use prediction algorithms. Our koin slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are RNG-certified and regularly audited for fairness.

Dispute Resolution & Jurisdiction Notice

If you dispute a koin transaction, settlement decision, or account status, contact our support team with full details of your concern. Our koin team investigates disputes using your account history, betting records, and transaction logs. Most disputes are resolved within standard review windows; complex cases may require additional time.

Under our koin terms, you agree that disputes are resolved through our internal dispute process rather than litigation. We keep detailed records of all decisions and reasons for any account action (suspension, closure, bonus denial, bet void). You may request a full explanation of any decision by contacting our support team.

Jurisdiction & Applicable Law

Our koin platform operates in jurisdictions where online gaming is permitted under local law. We do not offer our services in regions where online wagering is prohibited. By opening a koin account, you confirm that you are accessing our platform from a jurisdiction where such access is legal and permitted.

You are solely responsible for verifying that access to and use of koin complies with your own jurisdiction's laws. We do not provide legal advice regarding jurisdiction-specific restrictions. If you are uncertain whether koin access is permitted in your location, do not proceed with account opening or deposits.

Changes to koin Terms

We reserve the right to modify our koin terms at any time. Material changes are announced via email and in-app notification at least 14 days before taking effect. Your continued use of koin after such notice constitutes acceptance of the updated terms. If you do not accept updated terms, you may close your account by contacting our support team.

Data Protection & Privacy on koin

We collect and process personal data (name, email, phone, identity documents) for account verification, fraud prevention, transaction processing, and regulatory compliance. This data is encrypted and stored securely. We do not sell member data to third parties. You may request access to your personal data or request deletion under applicable data protection law by contacting our support team.

By opening a koin account, you accept these terms in their entirety. If you have questions regarding our koin terms, contact our support team via live chat, email, or in-app help. Our team is available to clarify any policy or procedure.